This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Information Collection and Use Information Collection Skywell Systems Inc. is the sole owner of the information collected on “The Mailers Supply Store”. Skywell Systems Inc. collects information from our users at several different points on our Web site. Registration In order to use this Web site, a user must complete the registration form. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. Order We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user. Information Use The information you provide will not sold to any other company. It will be used to process your order, ship your order, and to contact you when needed. Shipping information is shared with our shipper, UPS. At times it may be necessary to share your shipping information with our suppliers and their shippers in order to complete your order. Profile We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties. [Your profile is shared in aggregate form only.] [Your profile is shared together with your personally identifiable information.] Cookies A cookie is a piece of data stored on the user’s computer tied to information about the user. [Usage of a cookie is in no way linked to any personally identifiable information while on our site.] We use [both] session ID cookies [and] persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. [Provide a link to information on cookies.] By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, [the user will not be able to participate in any of our sweepstakes, contests or monthly drawings that take place.] Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the “Profile” section. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising. Log Files Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. [IP addresses are tied to personally identifiable information to enable our Web-based service.] [We use a tracking utility that uses log files to analyze user movement.][Webtrendslive users may have further obligations of particular language per their license with Webtrendslive. See your license agreement.] [See the Profile section below.] Communications from the Site Special Offers and Updates We send all new customers an email to verify that their order was logged in. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections. Newsletter If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections. Service Announcements On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature. [Users may opt-out of these communications. Please see our Choice and Opt-out section.] Customer Service We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes. Sharing Legal Disclaimer Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. [We DO NOT Share Personal Information with Third Parties] Third Party Intermediaries We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Service Providers We partner with other third parties [BCC Software, Satori Software, (direct mail software companies)] to provide specific services. [For example, If you order Mail Manager 2010] When the user signs up for these particular services, we share names, or other contact information [Name, address, phone number] that is necessary for the third party to provide these services. Business Transitions In the event Skywell Systems Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Choice/Opt-out Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at admin@skywell.com [We also offer an opt-out mechanism by contacting us at 1-800-220-9770 or mailing us at Skywell Systems Inc. 213 W. Butler Ave Ambler PA 19002 “.] Links This Web site contains links to other sites. Please be aware that we, Skywell Systems Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Surveys [& Contests] From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used [shared with the contest [survey] sponsors] to notify the winners and award prizes. [Anonymous] Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes. Tell-A-Friend If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Skywell Systems Inc. will automatically send the friend a one-time email inviting them to visit the site. Skywell Systems Inc. stores this information for the sole purpose of sending this one-time email [and tracking the success of our referral program]. The friend may contact Skywell Systems Inc. at admin@skywell.com to request the removal of this information from our database. Chat Rooms, Message Boards, and Public Forums Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through e-mail, or in chat areas - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return. Security This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk, shipping clerk, or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every year as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked room. If users have any questions about the security at our Web site, users can send an email to admin@skywell.com Supplementation of Information In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources. Credit Check For example, to determine if users qualify for one of our credit cards, we use their name and social security number to request a credit report. Once we determine a user’s credit-worthiness, this document is destroyed. Purchasing History In order for this Web site to enhance its ability to tailor the site to a user’s preference, we combine information about the purchasing habits of users with similar information from our partners, Yahoo, to create a personalized user profile. When a user makes a purchase from either of these two companies, the companies [we] collect [and share] personal [and demographic] information back with us. Enhancement of Marketing Profile We purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in. We use this information to enhance or overlay the ‘profile’ of individual users. This aggregate marketing data is therefore tied to the users’ personally identifiable information. See also the “Profile.” Correcting/Updating/Deleting/Deactivating Personal Information If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done at the [member information page] or by emailing our Customer Support at admin@skywell.com. [Or, contact us by telephone or postal mail at the contact information listed below]. Notification of Changes If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Contact Information If users have any questions or suggestions regarding our privacy policy, please contact us at: Phone 1-800-220-9770 Fax 215-540-9770 Email admin@skywell.com Postal Address